Frequently Asked Questions

Are labs and other studies that Stanford Medicine Children’s Health – Pediatric Neurology may order covered by my insurance?

Outside testing sites are not associated with our office and will generally obtain authorization and bill your insurance (similar to when your pediatrician orders tests). We will assist in referring your child to facilities that are covered by your insurance company.

Do you do telephone consultations?

In some situations, a telephone consultation may be appropriate between follow-up appointments to discuss complex matters. These consultations will be provided only for patients who have established care with Stanford Medicine Children's Health – Pediatric Neurology.

How do I reach your providers for follow-up questions?

Our providers are happy to spend a couple of minutes between patients or after hours to briefly answer questions on the phone. Call our office at (925) 691-9688.

Can I email your providers?

Yes. However, email is best reserved for brief, nonurgent questions and concerns. Also remember that there may be security issues with using email, such as your message being misaddressed and sent to another recipient or not received by us; your email being read by a family member or employer; or your message being stored by your email provider on an unsecured remote server.

What should I do if there is an after-hours emergency?

Of course, for any urgent matters you should call 911 or seek immediate medical attention. However, you can reach us seven days a week by calling our main number at (925) 691-9688. An answering service will contact the provider on call for any urgent after-hours concerns. Please reserve after-hours phone calls for truly urgent matters only. Routine matters should be dealt with during our regular business hours.

How do I get lab/test results?

Stanford Medicine Children’s Health – Pediatric Neurology will usually arrange a follow-up appointment to review all lab results after these have been obtained. However, more urgent concerns regarding lab results such as MRI scans can be addressed by calling (925) 691-9688 or emailing the provider who ordered the tests.

How do I get a medication refill?

Stanford Medicine Children’s Health – Pediatric Neurology will prescribe enough medication to last until the recommended follow-up appointment. So, if you are running low on medication, it means you’re due for a follow-up appointment. For special circumstances when a medication refill is needed prior to your follow-up appointment, have your pharmacy fax a refill request to our office at (925) 691-9820.