Admitting and Clinic Registration

Main Admitting Office

725 Welch Road
Palo Alto, CA 94304
(650) 497-8229 

Clinics

Please visit each clinic for locations and phone numbers. The patient admitting and clinic registration information below is for children coming to Lucile Packard Children’s Hospital Stanford for an inpatient stay or an outpatient visit or procedure.

If you are an expectant mother, please visit the Pregnancy and Delivery.

Where to go on the day of your hospital visit

If you are checking in for any of the following, please go to the Main building lobby and proceed to the Treatment Center:

For non-surgical inpatient admissions, you will be escorted to the unit after you get your badge from our Welcome Desk.

Note: Pregnant women coming to deliver a baby should go to Labor and Delivery in the West building on the Second floor. Please note that we also ask you to complete the check-in process prior to delivery.

Identification requirements

In compliance with Federal Trade Commission Red Flag Rules, Lucile Packard Children’s Hospital Stanford has established an Identity Theft Prevention Program to detect, prevent and mitigate risks associated with identity theft. We respectfully request that patients (or the accompanying adult) arriving for an inpatient stay, clinic visit or outpatient procedure present:

  1. A valid form of photo identification
  2. The patient’s/parent’s insurance card (if applicable)

The hospital will request this identification at each hospital visit.

Valid forms of identification

The following are considered valid forms of forms of photo identification:

  • Valid Drivers License.
  • Valid DMV Identification Card.
  • Valid U.S. Military Identification Card.
  • Valid Passport.
  • Valid Permanent Resident Card (Green Card).
  • Valid Lucile Packard Children’s Hospital Stanford, Stanford Hospital & Clinics or Menlo Clinic employee badge.

Should patients or the accompanying adult not possess a valid photo identification, then acceptable alternative forms of identification include:

  • Social Security Card.
  • Credit Card with Picture.
  • Voter Registration Card.
  • Certified Birth Certificate.

Things to bring for registration

  • Valid photo identification. What is a valid photo identification and why do we ask for it?
  • Insurance information and a photocopy of you/your child’s insurance card(s).
  • A copy of the patient’s advance directive or living will, if applicable
  • Names, addresses and phone numbers of the doctor(s) who referred you to Lucile Packard Children’s Hospital Stanford and/or provides care for you or your child.
  • List of your child’s medications.
  • Any orders or paperwork you may have received from a health care provider
  • If you would like to authorize a family member or friend to bring your child to his/her appointment, please complete the form in English (third party authorization consent form in English / third party authorization consent form in Español).

Admissions/Clinic check-in process

Once you and your child arrive in one of our admitting or clinic check-in areas, a member of our staff will speak with you and:

  • Ask to see a valid form of photo identification and insurance card (if applicable). What is a valid photo identification and why do we ask for it?
  • Verify your contact information.
  • Make sure you have reviewed and signed the necessary paperwork.
  • Collect your insurance co-payment or deductible, if required.